Active Faculty
Percent of Faculty in Each Health Plan with Particular Complaints
             
  Complaint
Health Net
(N=198)
Kaiser
(N=110)
PacifiCare
(N=24)
UC Care
(N=185)
Total
(N=517)
1@
Being kept on the phone too long
25.8
45.5
20.8
20.0
27.7
 
2@
Unduly slow or cumbersome authorization process
33.3
10.0
29.2
27.0
25.9
 
3@
Difficulty getting a referral to a physician
32.3
10.0
33.3
25.9
25.3
 
4@
Plan did not cover important benefits
24.7
8.2
20.8
29.7
22.8
 
5
Doctors did not spend enough time or appeared rushed
23.2
17.3
25.0
25.4
22.8
 
6
Delays in getting needed care
22.7
20.9
25.0
16.2
20.1
 
7
Not receiving the most appropriate care
17.2
12.7
12.5
12.4
14.3
 
8@
Misunderstandings over health benefits or coverage
11.6
1.8
8.3
22.2
13.2
 
9
Nurses or other staff insensitive or not helpful
15.2
10.0
16.7
9.7
12.2
 
10
Forced to change doctors
14.6
12.7
4.2
9.2
11.8
 
11
Undue pressure to use generic drugs
10.6
3.6
8.3
7.6
7.9
 
12#
Denied care or treatment
7.1
2.7
16.7
9.7
7.5
 
13
Forced to change medication
6.6
5.5
4.2
3.2
5.0
 
14
A language or communication problem
2.5
4.5
4.2
3.8
3.5
 
15
Difficulty in getting referral to a hospital
3.5
.9
4.2
1.6
2.3
             

@Statistically significant at P < .01, Chi-square test.

#Statistically significant at P < .05, Chi-square test.