Emeritus Faculty
Percent of Faculty in Each Health Plan with Particular Complaints
             
  Complaint
Health Net
(N=61)
Kaiser
(N=64)
Prudential
(N=82)
UC Care
(N=43)
Total
(N=250)
1@
Being kept on the phone too long
21.3
42.2
7.3
30.2
23.6
 
2
Doctors did not spend enough time or appeared rushed
21.3
14.1
11.0
16.3
15.2
 
3
Plan did not cover important benefits
6.6
7.8
12.2
16.3
10.4
 
4@
Unduly slow or cumbersome authorization process
16.4
3.1
1.2
23.3
9.2
 
5
Misunderstandings over health benefits or coverage
3.3
6.3
9.8
14.0
8.0
 
6
Forced to change doctors
13.1
27.8
3.7
7.0
7.6
 
7@
Delays in getting needed care
8.2
12.5
0.0
11.6
7.2
 
8
Difficulty getting a referral to a physician
11.5
7.8
1.2
9.3
6.8
 
9
Nurses or other staff insensitive or not helpful
8.2
4.7
1.2
9.3
5.2
 
10
Not receiving the most appropriate care
8.2
3.1
0.0
7.0
4.0
 
11
Undue pressure to use generic drugs
6.6
3.1
3.7
2.3
4.0
 
12
Forced to change medication
6.6
3.1
1.2
2.3
3.2
 
13
Denied care or treatment
1.6
3.1
2.4
4.7
2.8
 
14
A language or communication problem
3.3
4.7
0.0
4.7
2.8
 
15
Difficulty in getting referral to a hospital
0.0
1.6
1.2
0.0
0.8
             

@Statistically significant at P < .01, Chi-square test.